Frequently Asked Questions

 

FAQ

Frequently Asked Questions

Yes, with your permission we will fax a copy of your walk-in visit to your family physician. As well, if we order any investigations during your walk-in encounter we will request that a copy of the result be sent to your family physician. This allows for good continuity in your medical care by keeping your family physician informed of any medical treatments that are initiated at one of our clinics.

Anyone with a valid ID can be seen. Those without a valid N.S. Health Card will need to pay for the visit prior to seeing the Physician.

We do not make appointments, simply walk in to be seen at any of our clinics. Our Walk-In Clinics are first come, first serve. Depending on the volume of patients, we may stop registering before end of each shift because we are at capacity.

No, all our locations are strictly first come, first serve for our Walk-in services.

No, you must call into the office in order to book and cancel your appointments with your family Physician.

Our phones are off daily from 12:00 -1:00 for lunch and if the clinic is closed. We do not have voicemail options.

No, None of our clinics have e-mail.  All medical inquiries need to be made in person or via phone.

No, if you have a valid N.S. card and it is a service covered by MSI. A list of all our uninsured services (those not covered by MSI) is available at the clinic.

Yes, suturing of a minor, uncomplicated lacerations is available at all of our clinics. However, it is recommended that you call the head to the clinic that you would like to visit just to be sure that the physician on duty can suture your laceration. There is a small charge that is charged to the patient to perform this service.

Yes, these special clinics are available at some of our locations.  These are booked appointments with Female Physicians on specific Saturday Mornings.  To see the available locations and dates; view our calendar on this site.

If you require a copy of your Walk-in visit or Family Pratice file, there is a fee. The contact for your chart retrieval is:Docudavit: Telephone number: 1-888-781-9083 ext: 101, Email: medicalrecords@docudavit.com

If you are interested in arranging a flu vaccine clinic for your Company, contact : admin@thefamilyfocus.ca.

No, we can, in most cases, direct bill all provincial health cards with the exception of Quebec. If we can not direct bill, there will be a charge for the visit.

Yes, however, there is a fee associated with this if you are just coming in the for the requisition. The Doctor can order follow-up requisitions at no fee if it is part of their diagnosis.

Please allow 7-10 days for your results to be processed depending on the type of testing. Some results are back in 2-3 days others take about a week. Test results are reviewed by a doctor daily. You will receive a call from the doctor only if there is an abnormal result. If you still have symptoms, worsening symptoms or concerns, please come back to see a doctor at the walk-in clinic. If you wish to review your test results in person, please bring your health card or piece of ID with you. If you wish to just go over results with the physician, please return to the walk-in clinic at your convenience.